| Definition | The average number of days it takes for HR to fulfill an ad hoc information request. |
|---|---|
| Calculation | Divide the total number of calendar days taken to fulfill ad hoc information requests by the number of requests fulfilled. |
| Unit of Measurement | Days |
| Function | Manage employee information – HR |
| Method of Estimation | Track the start and end dates for each ad hoc information request and calculate the average cycle time. |
| Timeframe | Measured on a monthly basis. |
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