Definition This KPI measures the level of satisfaction among middle management and specialists regarding the HR services provided.
Calculation Percentage of middle management and specialists who rate their overall satisfaction with HR services as positive.
Unit of Measurement Percent
Function HR organization
Method of Estimation Conduct surveys or feedback sessions to collect ratings from middle management and specialists. Calculate the percentage of positive ratings.
Timeframe Measure and calculate this KPI on a quarterly or annual basis.

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