| Definition | This KPI measures the level of satisfaction among middle management and specialists regarding the HR services provided. |
|---|---|
| Calculation | Percentage of middle management and specialists who rate their overall satisfaction with HR services as positive. |
| Unit of Measurement | Percent |
| Function | HR organization |
| Method of Estimation | Conduct surveys or feedback sessions to collect ratings from middle management and specialists. Calculate the percentage of positive ratings. |
| Timeframe | Measure and calculate this KPI on a quarterly or annual basis. |
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