| Definition | This key performance indicator measures the level of satisfaction among operational workers and office staff with the overall services provided by the HR department. |
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| Calculation | The satisfaction level is calculated by conducting surveys or feedback sessions among the operational workers and office staff. The responses are collected and aggregated to determine the overall satisfaction percentage. |
| Unit of Measurement | Percent |
| Function | HR organization |
| Method of Estimation | The estimation method for this KPI could be through regular surveys conducted bi-annually or annually among the target audience. |
| Timeframe | The timeframe for measuring this KPI could be on a quarterly or annual basis, consistently collecting feedback and analyzing satisfaction levels over time. |
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