Definition This key performance indicator measures the level of satisfaction among operational workers and office staff with the overall services provided by the HR department.
Calculation The satisfaction level is calculated by conducting surveys or feedback sessions among the operational workers and office staff. The responses are collected and aggregated to determine the overall satisfaction percentage.
Unit of Measurement Percent
Function HR organization
Method of Estimation The estimation method for this KPI could be through regular surveys conducted bi-annually or annually among the target audience.
Timeframe The timeframe for measuring this KPI could be on a quarterly or annual basis, consistently collecting feedback and analyzing satisfaction levels over time.

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