| Definition | This KPI measures the percentage of transactions related to managing employee information that are completed by managers using the Manager Self-Service (MSS) system. |
|---|---|
| Calculation | Number of manager transactions using MSS system / Total number of manager transactions |
| Unit of Measurement | Percent |
| Function | Manage employee information – HR |
| Method of Estimation | By tracking the number of manager transactions performed using the MSS system and dividing it by the total number of manager transactions. |
| Timeframe | Monthly |
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