Definition This KPI measures the percentage of transactions related to managing employee information that are completed by managers using the Manager Self-Service (MSS) system.
Calculation Number of manager transactions using MSS system / Total number of manager transactions
Unit of Measurement Percent
Function Manage employee information – HR
Method of Estimation By tracking the number of manager transactions performed using the MSS system and dividing it by the total number of manager transactions.
Timeframe Monthly

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