| Definition | This key performance indicator (KPI) measures the number of employees served by the HR shared services center per tier 1 headcount. |
|---|---|
| Calculation | Total number of employees served divided by the number of HR shared services center tier 1 employees. |
| Unit of Measurement | FTEs |
| Function | HR organization |
| Method of Estimation | Counting the total number of employees served and the number of HR shared services center tier 1 employees. |
| Timeframe | Usually measured on a yearly basis. |
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